FAQs
Do I need to create an account to make an order?
No, you can order without creating an account, you only need to select your gifts, then checkout, fill the shipping information & choose your preferred payment method and submit your order.
How can I contact Sugar Gifts for any inquires?
Through our Live Chat from the Website or Social Media Platforms or What’s App Number# 01000917715
How do I place an order?
Select the gift you want to order; choose the quantity you want and click add to cart. You can then continue shopping and choose to checkout whenever you are ready to place your order. At checkout, you will simply need to provide the billing and shipping details.
How do I pay for my order?
Through online payment using your Card, Cash on Delivery, ValU, Premium Card, Souhoola.
Can I choose cash collection when the gift is delivered to another recipient?
No, you must pay online using your Card.
Can I change the payment method after submitting my order?
Yes, you can ask to change it through:
Live Chat from the Website or What’s App Number# 01000917715 and our support team will send you a new payment link to assist you.
I have a promo code, how can I redeem it?
To redeem a promo code, you will need to enter the promo code in the designated box at order checkout page to see it reflects on the order total before placing your order.
How long does it take to deliver the order?
- We deliver all over Cairo & Giza, within 2 to 5 working days from the order submission date.
- Outside Cairo & Giza delivery will be handled with every customer over the phone.
- Shipping fees varies based on the district; It will be determined while confirming your order.
Is it applicable to have my gift same day delivery?
Yes, this will be determined while checking out, choosing same day delivery option and one of our representatives will call you for coordination, and it may cost an extra shipping fees.
Can I exchange or return a gift after I have received/sent it?
Yes, with these following rules:
- Item must be unused and in its original condition.
- Sending us the invoice of your order.
- Order shouldn’t pass 14 days.
- All handmade gifts and balloons can’t be returned.
How can I request a gift exchange or return?
You can request the gift exchange or return from the What’sApp Number# 01000917715